Services

The work your team does by hand, built into the site.

Registrations that get re-typed. Renewals chased one email at a time. A spreadsheet that runs half the organization from one laptop. We study how your team actually works, then build the tools and connections that take the manual steps out.

What we can do
What this looks like in practice.
Three shapes the work takes. Most projects are one of them; some are all three.
Integrations
The systems you already use, kept in step. Your website, your membership or booking tool, your payments and your books mostly hold the same information in four places. We connect them so a thing is entered once and shows up everywhere it needs to, and nobody re-types anything.
Automation
The steps a person does over and over, done on their own. Reminders, renewals, follow-ups, approvals, hand-offs. We build them to run from the record on a schedule, stop the moment the person acts, and leave a trail of what happened. Your team gets the hours back and nothing gets forgotten.
Custom builds
The piece that is missing when nothing off the shelf fits. A registration engine for a season, a portal for members, a tool shaped to the way your process actually runs. Built on your website or alongside it, on a platform we run, so it is looked after after launch, not handed over and forgotten.

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How it runs

What working together looks like.

You see every step before we build it. Most workflow projects take [four to eight] weeks from approved brief to live; bigger integrations take longer, and we say so in the brief.

Understand, properly
Before anything is built we sit with the people who do the work and map how it happens today: every step, every hand-off, every place it breaks. That becomes a short written map and a brief you approve, and it is where we tell you whether the fix is worth building.
Design the step, not the software
We agree on what the new process is before we agree on a screen: who starts it, what they see, what happens automatically, who gets told, where the record lives. Most of the design is deciding what a person should never have to do again.
Build and connect
Custom tools where nothing off the shelf fits, connections to the systems you already use where they do. Everything on a platform we run, so it is looked after under Care afterwards.
Test with the people who use it
Your team runs the real process on the new tool before it goes live, with us watching. What confuses them gets changed. Then it goes live, and the old spreadsheet gets retired on purpose, not forgotten.
Care
A workflow that runs the organization needs someone on call. Every build is looked after under Managed Care: monitored, kept current, and improved when your process changes.

Is this for you

A good fit, and not.

This is where scope creep lives, so we are clear about it up front.

This is a good fit if
- There is a manual process
  There is a process your team does by hand, often, that costs real hours.
- You can name who does it
  You can name the person who does it today, and they can sit with us for an hour.
- There is a system to connect to
  You already run a website, membership system, or payment tool that the fix should connect to.
- Built and out of your way
  You want it built, looked after, and out of your way.
- Open to starting here
  You are open to starting here even if your website is fine.
Probably not, if
- You want an operations redesign
  You want someone to redesign how the organization works. We build the thing that removes the manual step; we do not run your operations review.
- Nobody owns the process
  The process changes every month and nobody owns it.
- We cannot host or access it
  You need it on a system we cannot host or access.
- No one on call after
  You are looking for a one-time build with no one on call afterwards.

In their words

What it is like to work with us.

One organization, one season, told as it ran: what WCP did by hand, what we built, and what a season looks like now.

Read the WCP story

Signups used to land in a spreadsheet and three of us re-typed them into everything else. Now a family registers, pays, and shows up on the right team list without anyone touching it. First season it ran, we got our evenings back.

[Name]

[Role, organization]

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Questions

Questions people ask before they call.

Plain answers to what comes up before a first call.

Do we need a new website first?

No. If your site is fine, we start here. The tools live on your site or alongside it, and we look after them either way.

Can you fix the tools we already have instead of building new ones?

Often, yes. Understanding the process first tells us whether the fix is a connection, a setting, or something built. We tell you which before you spend anything.